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Customer Testimonials

When we have completed a replacement tank installation our customer's are asked if they would like to give feedback on our service by completing a Reference Line satisfaction card. The feedback which is optional and confidential is returned to the Trusted Trader organisation who then publish the results and comments on thier independent website. Why not take a look into the some of the recent reviews.

Description: Supply and install new 1250 litre oil tank on runners with gauge on new base Customer Comments: Very good job quick and efficient. Reference Line Survey: Value 10/10 Service 10/10 Tidy 10/10
NR19 14 Dec 2017
Description: New oil tank Customer Comments: Cannot comment on value suffice it to say we have used TRS since 2000. When we got very positive comments from our contacts and have been happy with their work over the last 17 years. Reference Line Survey: Quality 10/10 Tidy 10/10 Service 10/10
NR20 13 Dec 2017
Description: Replace old heating oil tank with new steel heating oil tank Customer Comments: Work done very well.Tidy helpful and friendly.Very nice boys Reference Line Survey: Quality 10/10 Service 10/10 Tidy 10/10 Value 08/10
PE31 11 Dec 2017
Description: Replacement oil tank. Re-siting pipe work and filter Customer Comments: Excellent job - efficiently completely. Very polite and friendly team. Reference Line Survey: Quality 10/10 Tidy 10/10 Service 10/10 Value 10/10
PE34 04 Dec 2017
Description: Replacement oil tank fitted and removal of old tank. Customer Comments: Everything was exactly as described. Couldn't ask for more Reference Line Survey: Tidy 10/10 Service 10/10 Value 10/10 Quality 10/10
IP13 01 Dec 2017
Description: Draining off and removing leaking, oil tank and replacing with new metal one. Removing surrounding fencing frame to access the tank Customer Comments: I was very pleased with the advice and assistance I received when I phoned. As the situation was " a crisis ", I was grateful and impressed that the work was done within 24 hours of my enquiry! Reference Line Survey:Quality 10/10 Tidy 10/10 Value 09/10
IP6 01 Dec 2017
Description: Replace oil storage tank Customer Comments: Very quick service, the tank was installed within 24 hours of the initial phone call Reference Line Survey: Quality 10/10 Service 10/10 Value 10/10 Tidy 10/10
NR18 29 Nov 2017
Description: Replacement of existing oil tank and re instalment. Customer Comments: Rapid response. Fair price/ good workmanship. Recommended Reference Line Survey: Quality 10/10 Service 10/10 Value 10/10 Tidy 10/10
NR9 29 Nov 2017
Description: Supply, deliver and install 1000 ltr oil tank, drain and refill new connect supply line and bleed to boiler. Remove old tank. Customer Comments: Good job done and on date quoted. Reference line Survey: Quality 10/10 Tidy 10/10 Value 10/10 Service 10/10
CO2 27 Nov 2017
Description: Replacement of old plastic oil tank with new steel tank. Customer comments: Excellent workmanship. Friendly staff clean and tidy. Explained everything. First class and brilliant all around Reference Line Survey: Quality 10/10 Value 10/10 Tidy 10/10 Service 10/10
NR20 27 Nov 2017
Description: To remove faulty tank. Remove oil and filter it before putting in new tank. Supply and fit new steel tank. Customer Comments: Very pleased, the operators were experts and worked without any noise. Where the steel tank had got scratched this was repainted to a high standard and exactly blended and the work was invisible. Answered my questions and was very pleasant. Reference Line Survey: Quality 10/10 Value 10/10 Service 10/10 Tidy 10/10
NR20 24 Nov 2017
Description: To remove faulty tank. Remove oil and filter it before putting in new tank. Supply and fit new steel tank Customer Comments: Very pleased, the operators were experts and worked without any noise. Where the steel tank had got scratched this was re pointed to a high standard and exactly blended and the work was invisible. Answered my questions and was very pleasant. Reference Line Survey: Quality 10/10 Tidy 10/10 Service 10/10 Value 10/10
24 Nov 2017 NR20
Description: To install new TRS steel 1250 Litre single containment heating oil tank. Customer Comments: Very helpful service. On time, Very reliable, very friendly, extremely tidy throughout. Reference Line Survey: Quality 10/10 Tidy 10/10 Service 10/10 Value 10/10
NR18 24 Nov 2017
Description: Temp drain tank provide holding tank. Replace tank with new 1400L bunded tank. Replace pipe work.Refill tank. Provide wireless monitor check all work. Customer Comments: Excellent company helpful on phone. Good clean workers. Good advice. Very happy with work Reference Line Survey: Quality 09/10 Tidy 10/10 Service 08/10 Value 08/10
PE32 17 Nov 2017
Description: Installation of an oil tank. Customer Comments: Very happy with the service Reference Line Survey: Quality 10/10 Tidy 10/10 Service 10/10 Value 10/10
NR24 17 Nov 2017
Description: Installation of bunded oil tank and removal of steel old tank and connections. Customer Comments: Polite and considerate workers who were on time explained as they went through the installation. Very pleased with the choice of company and the finished result Reference Line Survey: Quality 10/10 Tidy 10/10 Service 10/10 Value 10/10
PE28 16 Nov 2017
Description: Replacement of domestic oil storage tank. Customer Comments: Sales personnel helpful and pleasant to deal with placing order and payment upon completion of work very straight forward. The two engineers who undertook the work were friendly, tidy and efficient. Old tank removed, replacement tank fitted in an hour with no mess Reference Line Survey: Quality 10/10 Tidy 10/10 Service 10/10 Value 07/10
NR20 16 Nov 2017
Description: Replace old metal tank with bunded plastic tank. Customer Comments: Very efficient and friendly service would certainly recommend this company Reference Line Survey: Quality 10/10 Tidy 10/10 Service 10/10 Value 10/10
NR15 16 Nov 2017
Description: Remove existing tank replace with new tank. Change position & fire proof fence. Customer Comments: Good job as ever thank you for being so quick in delivery and construction. Reference Line Survey: Quality 10/10 Tidy 10/10 Service 10/10 Value 10/10
IP14 16 Nov 2017
Description: Install new heating oil tank. Customer Comments: Nice guys. Very efficient. Reference Line Survey: Quality 10/10 Tidy 10/10 Service 10/10 Value 09/10
CO4 15 Nov 2017
Description: Supply and install new steel tank Customer Comments: The team had to make a change to the plan, but did this swiftly and professionally Reference Line Survey: Quality 10/10 Tidy 10/10 Service 10/10 Value 10/10
CB23 09 Nov 2017
Description: Removal of old oil tank and replacement with new oil tank. Customer Comments: Very efficient company. Workers were polite and professional and did a good job and cleaned the area and removed waste/old oil tank Reference Line Survey: Quality 10/10 Service 10/10 Service 10/10 Value 10/10
PE32 09 Nov 2017
Description: Replacement of oil tank Customer Comments: A job well done. Very methodical in their work tidy, polite, informative Reference Line Survey: Quality 09/10 Tidy 09/10 Service 09/10 Value 09/10
NR12 09 Nov 2017
Description: Replace existing 1250 litre plastic oil tank with 100 litre steel oil tank. Customer Comments: On time excellent, polite workmen. Would recommend. Reference Line Survey: Quality 10/10 Tidy 10/10 Service 10/10 Value 10/10
NR29 09 Nov 2017
Description: Replace tank Customer Comments: Arrived on time and were very polite. Worked very quickly and left no mess. Discussed work, eg: needed to cut into concrete. All agreed before hand and left neat and tidy. Reference Line Survey: Quality 10/10 Tidy 10/10 Service Value 10/10
IP6 09 Nov 2017
Description: Supply and install new steel 1000 L single oil tank. Customer Comments: Very efficient in swapping new tank over and the sales person who was initial contact Reference Line Survey: Quality 10/10 Tidy 10/10 Service 10/10 Value 09/10
PE31 07 Nov 2017
Description: Dismantle old leaking tank and replace with new tank. Customer Comments: "From the minute I made the call out about the leaking tank everything went smoothly. The team were with us to sort the old tank on the Friday and both of the men were very nice and polite on the Tuesday another team came out and fitted the new tank and took the old one away. Again, one of the team from Friday and another man also very polite. I would definitely recommend this company including the ladies on switchboard. " Reference Line Survey: Quality 10/10 Tidy 10/10 Service Value 10/10
IP26 07 Nov 2017
Description: To Supply and install steel 1250 litre oil tank and fittings. Description: Very pleased with tank and work to install your men were excellent would recommend to anyone.Thank you very much. Reference Line Survey: Quality 10/10 Tidy 10/10 Service 10/10 Value 10/10
IP25 06 Nov 2017
Description: Replacement tank. Customer Comments: Very good job Reference Line Survey: Quality 10/10 Tidy 10/10 Service 10/10 Value 10/10
NR12 3 Nov 2017
Description: Install replacement tank and dispose of old tank and necessary oil pipe Customer Comments: Very pleased with the level of service. Contractors were very conscientious and worked hard to give us a good standard. Happy to recommend. Reference Line Survey: Quality 09/10 Tidy 10/10 Service 10/10 Value 10/10
PE32 27 Oct 2017
Description: Replacement of steel domestic oil tank. Customer Comments: A fast, efficient and very professional service. We were much relieved that the work was accommodated so quickly as the old tank was leaking Reference Line Survey: Quality 09/10 Tidy 10/10 Service 10/10 Value 09/10
IP24 27 Oct 2017
Description: New oil tank Customer Comments: Excellent service! Reference Line Survey: Quality 10/10 Tidy 10/10 Service 10/10 Value 10/10
NR20 27 Oct 2017
Description: New oil tank and disposal of old one. Reference Line Survey: Quality 10/10 Tidy 10/10 Service 10/10 Value 10/10
PE14 25 Oct 2017
Description: Replacement oil tank Customer Comments: Excellent service came out and drained oil from tank to below where it had split to prevent further loss of oil pending installation of new tank. Lovely operatives, carried out work efficiently. Reference Line Survey: Quality 10/10 Tidy 10/10 Service 10/10 Value 10/10
PE32 24 Oct 2017
Description: New tank install Customer Comments: Recommended by a friend; pleased that he did Reference Line Survey: Quality 10/10 Tidy 09/10 Service 10/10 Value 09/10
NR15 24 Oct 2017
Description: Replacement oil tank Customer Comments: Excellent Reference Line Survey: Quality 09/10 Tidy 09/10 Service 10/10 Value 07/10
NR11 23 Oct 2017
Description: Replace oil storage tank transfer oil fit watchman Customer Comments: Fast, friendly, efficient service no mess. Reference Line Survey: Quality 10/10 Tidy 10/10 Service 10/10 Value 10/10
NR19 23 Oct 2017
Description: Oil tank removal and installation. Customer Comments: Absolute pleasure to do business with, from sales and installation. Very helpful and professional. Thank you. Reference Line Survey: Quality 10/10 Tidy 10/10 Service 10/10 Value 10/10
CO3 20 Oct 2017
Description: Replace oil tank. Domestic heating. Customer Comments: Very well done. Very Polite Reference Line Survey: Quality 09/10 Tidy 09/10 Service 09/10 Value 09/10
CN22 18 Oct 2017
Description: Supply and install new TRS steel 1000 litre single containment heating oil tank with Atkinson gauge on existing supporting base as per quotation. Customer Comments: Excellent work from start to finish. Reference Line Survey: Quality 10/10 Tidy 10/10 Service 10/10 Value 10/10
NR14 13 Oct 2017
Description: Tank replacement Customer Comments: Excellent service and workmanship Reference Line Survey: Quality 10/10 Tidy 10/10 Service 10/10 Value 10/10
NR29 13 Oct 2017
Description: Pumping out oil from old tank, then installing new steel tank and refilling. Customer Comments: Very satisfied. Good service over the phone. Prompt on day of installation. Neat and tidy Reference Line Survey: Quality 10/10 Tidy 10/10 Service 10/10 Value 10/10
11 Oct 2017 CO6
Description: 2 new oil storage tanks, one in new position, one replacing old. New connections for tank 1 to house. Customer Comments: Competent, Efficient and Ontime Reference Line Survey: Quality 10/10 Service 10/10 Tidy 10/10 Value 10/10
10 October 2017 CO2
Description: Pump out oil from leaking tank. Remove old tank and replace with a new one and refill. Customer Comments: I cannot praise this firm enough.The whole job was completed within a day and a half of my discovering a leak. One phone call turned what was for me a disaster into a simple job Reference Line Survey: Quality 10/10 Service 10/10 Value 10/10 Tidy 10/10
09 Oct 2017 NR18
I had a new oil tank replaced yesterday and would like to express my thanks and appreciation to the team at TRS. The installers on both occasions were friendly, punctual and very professional in their manner, but it is David Elvin who deserves special praise. On the phone he was excellent in every respect: personable, knowledgeable, reassuring and efficient - an ideal spokesperson for the company. It was he who convinced me to go with the firm, extolling TRS's virtues of quality services/products and traditional customer service. It was he who quickly arranged for the draining of the old tank and he was also able and decent enough, when confronted with a competitors cheaper quotation , to compromise on his quotation
08/10/2017 CB21
Description: To supply and install 1 X steel 1000 lit. Slim line bunded heating oil tank with Atkinson Tankmaster onto the existing piers as per quotation. Customer Comments: I was very pleased the way the job was carried out. Chris and James were 2 well mannered young men. I felt very much at ease with them. They were very good workers and explained everything they had done & left the work site tidy. I am very pleased with my new oil tank, it looks good. Reference Line Survey: Quality 10/10 Tidy 09/10 Service 10/10 Value 09/10
06 Oct NR20
Description: Supply and fix 1200 lit. Rototek heating oil tank and base. Customer Comments: Excellent and speedy replacement of leaking oil tank. Reference Line Survey: Quality 10/10 Tidy 10/10 Service 10/10 Value 10/10
06 Oct 2017 CO3
Description: Install new oil tank and take away old one Customer comments: Very high standard of work, Well done TRS Reference Line Survey: Quality 10/10 Tidy 10/10 Service 10/10 Value 10/10
PE33 11 Sept 2017
Description: Remove oil tank after emptying. Positioned and connected new tank, fitted with recovered oil, tested system and checked boiler fired satisfactory. Customer Comments: Impressed, prompt and clear estimate. Site work well executed. Would recommend to anyone considering a new oil tank. Reference Line Survey: Quality 10/10 Tidy 10/10 Service 10/10 Value 10/10
NR21 11 Sept 2017
Description: Take away old tank, lay dry mix for pad and replace with new 1250 Litre steel tank Customer Comments: All work was carried out to a very high and satisfactory standard. By two very polite young gentleman it was a pleasure to have them on our property . Thanks very much for your service and good luck to all involved. Reference Line Survey: Quality 10/10 Tidy 10/10 Service 10/10 Value 10/10
NR20 08 Sept 2017
Description: Replace oil tank Customer Comments: Very happy, work done to spec with no unexpected surprises. Good quality tank Reference Line Survey: Quality 10/10 Tidy 10/10 Service 10/10 Value 10/10
NR15 08 Sept 2017
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Excellent Service

For over 20 years our family owned business has prided itself on polite good old-fashioned customer service with a smile