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Customer Testimonials

When we have completed a replacement tank installation our customer's are asked if they would like to give feedback on our service by completing a Reference Line satisfaction card. The feedback which is optional and confidential is returned to the Trusted Trader organisation who then publish the results and comments on thier independent website. Why not take a look into the some of the recent reviews.

Description: Pumping out oil from old tank, then installing new steel tank and refilling. Customer Comments: Very satisfied. Good service over the phone. Prompt on day of installation. Neat and tidy Reference Line Survey: Quality 10/10 Tidy 10/10 Service 10/10 Value 10/10
11 Oct 2017 CO6
Description: 2 new oil storage tanks, one in new position, one replacing old. New connections for tank 1 to house. Customer Comments: Competent, Efficient and Ontime Reference Line Survey: Quality 10/10 Service 10/10 Tidy 10/10 Value 10/10
10 October 2017 CO2
Description: Pump out oil from leaking tank. Remove old tank and replace with a new one and refill. Customer Comments: I cannot praise this firm enough.The whole job was completed within a day and a half of my discovering a leak. One phone call turned what was for me a disaster into a simple job Reference Line Survey: Quality 10/10 Service 10/10 Value 10/10 Tidy 10/10
09 Oct 2017 NR18
I had a new oil tank replaced yesterday and would like to express my thanks and appreciation to the team at TRS. The installers on both occasions were friendly, punctual and very professional in their manner, but it is David Elvin who deserves special praise. On the phone he was excellent in every respect: personable, knowledgeable, reassuring and efficient - an ideal spokesperson for the company. It was he who convinced me to go with the firm, extolling TRS's virtues of quality services/products and traditional customer service. It was he who quickly arranged for the draining of the old tank and he was also able and decent enough, when confronted with a competitors cheaper quotation , to compromise on his quotation
08/10/2017 CB21
Description: To supply and install 1 X steel 1000 lit. Slim line bunded heating oil tank with Atkinson Tankmaster onto the existing piers as per quotation. Customer Comments: I was very pleased the way the job was carried out. Chris and James were 2 well mannered young men. I felt very much at ease with them. They were very good workers and explained everything they had done & left the work site tidy. I am very pleased with my new oil tank, it looks good. Reference Line Survey: Quality 10/10 Tidy 09/10 Service 10/10 Value 09/10
06 Oct NR20
Description: Supply and fix 1200 lit. Rototek heating oil tank and base. Customer Comments: Excellent and speedy replacement of leaking oil tank. Reference Line Survey: Quality 10/10 Tidy 10/10 Service 10/10 Value 10/10
06 Oct 2017 CO3
Description: Remove oil tank after emptying. Positioned and connected new tank, fitted with recovered oil, tested system and checked boiler fired satisfactory. Customer Comments: Impressed, prompt and clear estimate. Site work well executed. Would recommend to anyone considering a new oil tank. Reference Line Survey: Quality 10/10 Tidy 10/10 Service 10/10 Value 10/10
NR21 11 Sept 2017
Description: Install new oil tank and take away old one Customer comments: Very high standard of work, Well done TRS Reference Line Survey: Quality 10/10 Tidy 10/10 Service 10/10 Value 10/10
PE33 11 Sept 2017
Description: Drain leaking titan plastic & Remove. Install new TRS steel 1250 Litre tank, connect, refill with oil from old tank Customer Comments: Extremely fast, helpful service. One phone call job was done following day I'm very pleased! Got me out of a stressful situation! Reference Line survey: Quality 10/10 Tidy 10/10 Service 10/10 Value 10/10
PE14 08 Sept 2017
Description: Replace oil tank Customer Comments: Very happy, work done to spec with no unexpected surprises. Good quality tank Reference Line Survey: Quality 10/10 Tidy 10/10 Service 10/10 Value 10/10
NR15 08 Sept 2017
Description: Take away old tank, lay dry mix for pad and replace with new 1250 Litre steel tank Customer Comments: All work was carried out to a very high and satisfactory standard. By two very polite young gentleman it was a pleasure to have them on our property . Thanks very much for your service and good luck to all involved. Reference Line Survey: Quality 10/10 Tidy 10/10 Service 10/10 Value 10/10
NR20 08 Sept 2017
Description: Transfer all from damaged to temporary tank. Supply and fit new base for oil tank and remove old oil tank Customer Comments: I am the land lady, so do not to know the names of the team. But have been told that they were friendly and efficient. Reference Line Survey: Quality 10/10 Service 10/10 Tidy 10/10 Value 09/10
NR20 07 Sept 2017
Description: Installation of new domestic heating oil storage tank and removal of old tank Customer Comments: This firm provide lowest of three quotations (not too much! ) and one reasonably local to property. Work was done very punctually and to excellent standard. Would highly recommend to others for similar specific kerosene storage tank installation. Reference Line Survey: Quality 10/10 Value 10/10 Tidy 10/10 Service 10/10
06 Sept 2017 IP19
Description: SAF oil tank remove old Oil tank after removing oil and distributing to new oil tank Customer Comments: Excellent work by TRS LTD. Workman Extremely efficient and courteous and left the job and are in an excellent condition. Well pleased - Dennis Reference Line Survey: Quality 10/10 Service 10/10 Tidy 10/10 Value 10/10
PE32 06 Sept 2017
Description: To Supply and install and heating oil tank onto existing base. Emptying and refilling tank. Customer Comments: Friendly and polite workman efficient and tidy Reference Line Survey: Quality 10/10 Service 10/10 Tidy 10/10 Value 10/10
NR12 04 Sept 2017
Description: Replace oil tank Customer Comments: A professional, friendly team of 2 Reference Line Survey: Quality 10/10 Service 10/10 Value 10/10 Tidy 10/10
PE32 04 Sept 2017
Description: Supply and fit new oil tank removal of old tank. Customer Comments: From Quotation to completion of work I was more than happy. Very pleasant staff, nothing was too much trouble and work carried out smoothly. Very pleased. Reference Line Survey: Service 10/10 Quality 10/10 Tidy 10/10 Value 10/10
NR26 31 Aug 2017
Description: New oil tank Customer Comments: Two good lads hard works five star + thank you Reference Line Survey: Quality 10/10 Tidy 10/10 Service 10/10 Value 10/10
NR20 29 August 2017
Description: Replacement of plastic oil tank, with steel tank of similar capacity Customer Comments: Excellent service and work completed speedily and competently Reference Line Survey: Quality 10/10 Tidy 10/10 Service 10/10 Value 10/10
NR16 29 August 2017
Description: New oil tank Customer Comments: Excellent Reference Line Survey: Quality 10/10 Tidy 10/10 Value 10/10 Service 10/10
PE32 29 August 2017
Description: Oil tank replacement. Customer Comments: Polite and easy. Great service. Reference Line Survey: Quality 10/10 Tidy 10/10 Service 10/10 Value 10/10
CB10 24 August 2017
Description: Replace oil tank Customer Comments: Nice chaps that came and did the work. Reference Line Survey: Quality 10/10 Service 10/10 Tidy 10/10 Value 10/10
CM7 21 Aug 2017
Description: Supply and install new plastic oil tank. Customer Comments: Excellent job Reference Line Survey: Quality 10/10 Service 10/10 Value 10/10 Tidy 10/10
PE14 17 August 2017
Description: Supply and install new TRS Steel tank 1900 litre with Atkinson gauge on new base Customer Comments: Work carried out in a professional manner. All staff friendly and respectful of customers and their property Reference Line Survey: Quality 09/10 Tidy 09/10 Service 09/10 Value 09/10
NR28 15 August 2017
Description: Replace existing oil tank with new TRS steel 1250 oil tank Customer Comments: A very professional job/service from start to finish Reference Line Survey: Quality 08/10 Tidy 10/10 Service 10/10 Value 08/10
PE32 09 August 2017
Description: Replacement of heating oil tank Customer Comments: Very helpful and excellent service. Reference Line Survey: Quality 10/10 Service 10/10 Tidy 09/10
NR20 08 August 2017
Description: Removing existing oil tank and fitting replacement Customer Comments: Work carried out efficiently and to my satisfaction Reference Line Survey: Quality 10/10 Tidy 10/10 Service 10/10 Value 09/10
SG2 08 August 2017
Description: Supply and install new oil tank on runners which replaced the old rotten wood ones and set up an automatic oil gauge to be used easily.The residue oil was re-introduced to new tank Customer Comments: Very helpful and informative. David Elvin was readily available to answer my phone call queries both before and after the work was completed.The men arrived in time specified and though I was out when work was completed left the site in good order and did what was required. Reference Line Survey: Quality 10/10 Tidy 10/10 Service 10/10 Value 10/10
CB10 07 August 2017
Description: Supply and install new TRS tank. Customer Comments: Super service! From David to the installation guys! Thank you!! Reference Line Survey: Quality 10/10 Service 10/10 Tidy 10/10 Value 10/10
PE32 31 July 2017
Description: Supply and fit new C/H oil storage tank. Customer Comments: Excellent job all round Reference Line Survey: Quality 10/10 Tidy 10/10 Value 10/10 Service 10/10
PE32 27 Jul 2017
Description: Install new oil tank remove old. Customer Comments: Very good, clean, tidy, competent. Reference Line Survey: Quality 09/10 Tidy 09/10 Service 09/10 Value 08/10
NR13 27 Jul 2017
Description: Installing new oil tank and moving supply. Disposing of old oil tank. Customer Comments: Very good service Reference Line Survey: Quality 08/10 Tidy 08/10 Service 09/10 Value 08/10
PE19 27 Jul 2017
Description: Replacement oil tank Customer Comments: Very efficient and punctual. Well done! :-) Reference Line Survey: Quality 10/10 Service 10/10 Tidy 10/10 Value 10/10
IP24 24 July 2017
Description: Replacement tank. Customer Comments: Fast efficient work well done Reference Line Survey: Quality 10/10 Service 10/10 Tidy 10/10 Value 10/10
IP13 22 Jul 2017
Description: Installation of a new steel heating oil tank Customer Comments: All made very clear beforehand and completed nice and quickly as anticipated Reference Line Survey: Quality 10/10 Tidy 10/10 Service 10/10 Value 10/10
NR11 19 July 2017
Description: Emptying and removing damaged oil tank and replacing with metal tank (+ re filling) Customer Comments: From ringing to request a quote at 9AM we had received a written quote, accepted it all & all the work was completed entirely to our satisfaction by 12 noon the same day. The guys were efficient, co operative, helpful and courteous throughout. Excellent service Reference Line Survey: Quality 10/10 Tidy 10/10 Service 10/10 Value 10/10
NR20 19 July 2017
Description: Replacing oil storage tank Customer comments: Very efficient team arrived when stated and finished very quickly having drained down old tank, replacing and then refilling. Reference Line Survey: Quality 10/10 Tidy 10/10 Service 10/10 Value 10/10
PE33 19 Jul 2017
Description: To install and replace oil Customer Comments: Very helpful, many thanks Reference Line Survey: Quality 09/10 Tidy 09/10 Service 09/10 Value 09/10
CO7 17 July 2017
Replace heating oil tank - Plastic for steel Customer Comments: The A Team!! Reference Survey: Quality 10/10 Tidy 10/10 Service 10/10 Value 10/10
PE33 14 July 2017
All went smoothly Reference line Survey: Quality 09/10 Tidy 09/10 Service 09/10 Value 10/10
CM9 13 July 2017
Description: Install new 1000 Litre tank to replace original Customer Comments: Very pleased with the tank and the price, engineers who fitted the tank were very pleasant and informative. Would recommend TRS for a very efficient job Reference Line Survey: Quality 10/10 Tidy 10/10 Service 10/10 Value 10/10
PE32 10 July 2017
Description: Replacement heating oil tank installed, oil pumped into slave then back into new tank. Old tank disposed of. Customer comments: Easy to get in contact with by phone. Professional and helpful. Good explanation of alternative solutions. Fast response to install replacement (Within the week) Reference line Survey: Quality 10/10 Tidy 10/10 Service 10/10 Value 10/10
IP16 08 Jun 2017
Two very pleasant young men, they were confident and respectful
PE32 08 Jun 2017
Description: Supply & fit new 1900 Ltr oil tank - Remove old oil tank and environmentally dispose of. Leave site tidy and clean Customer Comments: First class efficient service, well done. Friendly, cheerful installers with minimum disruption to garden / Site Reference Line Survey: Quality 10/10 Tidy 10/10 Service 10/10 Value 10/10
NR14 02 June 2017
Description: Replace Heating oil tank Customer Comments: First Class Job Reference Line Survey: Quality 10/10 Tidy 10/10 Service 10/10 Value 10/10
CO10 16 May 2017
Description: Remove damaged tank (crack in Plastic) and replace with Steel 1000 Litre tank Customer Comments: Very satisfied with work done, and left clean and tidy thank you Reference Line Survey: Quality 10/10 Tidy 10/10 Service 10/10 Value 10/10
NR13 11 May 2017
Description: Replacement heating oil tank 1250 Litre original was plastic - New tank in steel Customer Comments: Very professional company with helpful and friendly staff. Helped us decide which was the best type of tank for us, replacement arrived on time and fitted and the boiler was up and running within 1.5 hours of arrival at the property. Reference Line Survey: Quality 10/10 Tidy 10/10 Service 10/10 Value 10/10
PE31 10 May 2017
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Excellent Service

For over 20 years our family owned business has prided itself on polite good old-fashioned customer service with a smile